Order Processing Time
All orders are processed within 3–5 business days after order confirmation. Orders are not shipped or delivered on Sundays or public holidays.
During high-demand periods, processing times may be slightly extended. In such cases, we will keep you informed via email or SMS.

Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout based on:
• Delivery location
• Order weight and size
We may occasionally offer free shipping promotions, which will be clearly communicated on our website.

Delivery Time
Estimated delivery timelines:
• Domestic Orders: 5–9 business days depending on location
• Currently for international shipping Please do connect with us through Email at sales@sohent.in , as now the Site doesn’t support it
Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.

Shipping Partners
We work with reliable courier partners to ensure safe and timely delivery of your order. Once shipped, you will receive a tracking number to monitor your shipment.
Order Tracking
After your order is dispatched, tracking details will be shared via email or SMS. You can use this information to track your order until delivery.

Address Accuracy
Please ensure that your shipping address, contact number, and email are accurate at the time of placing the order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details.

Delayed or Lost Shipments
If your order is delayed beyond the expected delivery time, please contact our customer support team. In rare cases of lost shipments, we will investigate with the courier partner and assist with a resolution as per our policy.
• Our Team will work with Courier partner and update our customer.
• Order will be reshipped as per Shipping policy if require.
• In case if material can’t be reshipped due to unforeseen circumstances beyond our control, full Invoice refund in case of “Prepaid orders” and in case of “COD order” order will be cancelled.